Relationship between Enrollees’ Satisfaction of Health Needs and the Function of HMOs in the National Health Insurance Scheme: A Case of FCT, Abuja
The study focused on the relationship between enrollees’ satisfaction of health needs and the function of Health Maintenance Organizations in the National Health Insurance Scheme in the Federal Capital Territory, Abuja. The purpose of the study was to investigate the impact of HMOs on the NHIS in FCT, Abuja and how this impact on the users of the scheme. The quantitative method was used to collect data from the respondents. It employed a two-phase sampling design and stratified random sampling techniques in selecting respondents for the study. Five HMOs were randomly selected from the twenty-five HMOs covering NHIS lives, and responses were obtained from a total of three hundred and eighty-four respondents working with eighteen public sector organizations in FCT, Abuja. This figure was broken down according to the five HMOs in the study. All 384 responses were obtained from 18 public sector organizations in the FCT, Abuja. The results from the test of hypotheses indicated that a relationship truly exists between enrollee’s satisfaction of health needs and the function of HMOs in the scheme. The study discovered that HMOs had significant impact on the scheme. The findings of the study will help government and managers of the scheme design policies that would improve health service delivery in the scheme. It would also serve as reference source for other researchers and researches in this field, thus, contributing to existing literature.
Keywords: Enrollee Satisfaction, Health Maintenance Organizations, National Health Insurance Scheme.